Description
OTIS sunglasses are constructed using the highest quality materials available. Each component is individually quality checked before being carefully packaged, ready for sale. OTIS sunglasses have warranty against defects in materials and workmanship for the expected lifetime of the sunglasses. Damage to lenses, frames and other components due to normal wear and tear are not covered under warranty. Please refer to our Repairs page for all information regarding repairing your damaged sunglasses.
All warranty claims must be accompanied with a proof of purchase. When sending your sunglasses back to OTIS, OTIS recommends tracking your parcel to ensure it ends up in the right hands. OTIS is not responsible for costs associated with tracking your parcel or postage fees.
Where a warranty claim is accepted, OTIS has the right to repair or replace at no cost to you. If not deemed to be a valid warranty, OTIS will offer a suitable replacement at a reasonable charge subject to availability.
Scratched and broken lenses are not covered under warranty. Mineral glass is the most scratch resistant lens material available, but it is not scratch proof. All OTIS lenses exceed the strictest Australian, USA, and European standards for quality and strength. However, mineral glass lenses can scratch or crack if not cared for properly
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Delivery & Returns
Click & Collect
Select Click and Collect as a delivery option on the checkout page.
Wait to hear from us - Between 30 minutes to 3 business hours.
Click here for more information on Click & Collect.
Click & Collect
Select Click and Collect as a delivery option on the checkout page.
Wait to hear from us - Between 30mins to 3 business hours.
Click here for more information on Click & Collect.
New Zealand
NZ delivery from $20 AUD on all orders.
Between 2 to 14 days.
Only available on regular-sized products. We reserve the right to refund orders of large products.
No returns on all NZ orders
All products are listed in AUD.
Returns
Easy Return Or Exchange for Australian Orders
* No return or exchange on sale items, swimwear, underwear, or large items.
Click here for more details on returns.
Inventory
Product In Stock
Our online store is integrated with our store’s inventory, so we have everything shown online. It’s 99% correct, but sometimes we make mistakes. We are only human, right? If there is a problem, we will let you know.
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